At The Cloudy BD, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our Refund and Returns Policy is here to help you. Please read the following guidelines carefully to understand your rights and how we handle returns and refunds.
Eligibility for Returns
You can return a product if:
- It is damaged, defective, or incorrect upon delivery.
- It is unused, in its original packaging, and with all tags intact.
- The return request is made within 7 days of receiving the product.
Note: Certain items, such as perishable goods, personalized products, or items marked as “non-returnable,” are not eligible for returns.
How to Request a Return
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Contact Us
Reach out to our customer support team at returns@thecloudybd.com or call +8801834956470 within the return period. -
Provide Details
Share your order number, reason for return, and photographs of the product (if applicable). -
Approval
Once your return request is approved, we will provide instructions for shipping the product back. -
Return the Item
Send the product to the address provided. Ensure it is securely packaged to prevent damage during transit.
Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, refunds will be processed as follows:
- Original Payment Method: Refunds will be credited to your original payment method within 7-10 business days.
- Store Credit: Alternatively, you can choose to receive store credit for future purchases.
Shipping Fees: Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
We offer exchanges for products that are defective, damaged, or incorrect. If you need to exchange an item, contact us within 7 days of receiving your order.
Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods (e.g., food, flowers).
- Personalized or customized products.
- Intimate or hygiene-related items (e.g., undergarments, cosmetics).
- Items marked as “final sale” or “non-returnable” on the product page.
Cancellations
You can cancel your order before it is shipped. Once the order is shipped, cancellations are not permitted, and you will need to follow the return process.
Contact Us
For any questions or concerns about our Refund and Returns Policy, feel free to contact us:
📧 Email: returns@thecloudybd.com
📞 Phone: +8801834956470
We appreciate your trust and are here to ensure a smooth and fair resolution for all return and refund requests. Thank you for shopping with The Cloudy BD!
