At The Cloudy BD, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, shop with us, or interact with our services.
1. Information We Collect
We collect information to provide you with a seamless shopping experience. The data we collect includes:
- Personal Information: Name, address, phone number, email address, and payment details.
- Account Details: Login credentials, order history, and saved preferences.
- Usage Data: Information about how you interact with our website, such as browsing activity, device type, and IP address.
- Cookies: Small data files stored on your device to enhance site functionality and user experience.
2. How We Use Your Information
We use the collected information for the following purposes:
- Order Fulfillment: To process and deliver your orders, including order confirmations and updates.
- Customer Support: To respond to inquiries, resolve issues, and improve our services.
- Personalization: To tailor your shopping experience by displaying relevant products and offers.
- Marketing: To send promotional emails, newsletters, and special offers (you can opt out anytime).
- Analytics: To analyze website performance, improve our services, and detect potential security threats.
3. Sharing Your Information
We respect your privacy and do not sell or share your personal data with third parties, except in the following cases:
- Service Providers: Trusted partners who help us with payment processing, delivery, and website management.
- Legal Compliance: When required by law or to protect our rights and interests.
4. Data Security
We implement robust security measures to protect your data against unauthorized access, alteration, or disclosure. This includes encryption, secure payment gateways, and regular system audits.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Request details about how we use your data.
To exercise these rights, contact us at privacy@thecloudybd.com.
6. Cookies Policy
We use cookies to enhance your browsing experience. By using our website, you agree to our use of cookies. You can manage your cookie preferences in your browser settings.
7. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review this page periodically for the latest information.
Contact Us
If you have questions about our Privacy Policy or how we handle your data, please reach out to us:
📧 Email: privacy@thecloudybd.com
📞 Phone: +8801834956470
Thank you for trusting The Cloudy BD with your personal information. We are committed to safeguarding your privacy and ensuring a secure shopping experience.
